Frequently Asked Questions
Everything you need to know about your BEAUEYE experience.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day shipping for customers who need their beauty essentials sooner.
Are BEAUEYE products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All BEAUEYE products are 100% cruelty-free and we offer a wide selection of vegan-friendly formulas.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How do I know which shade or formula is right for me?
We offer a virtual shade finder tool on our website and complimentary consultations with our beauty experts via live chat to help you find your perfect match.